General conditions of sale for an E-Commerce site for the online sale of goods.

Preamble / Identity of the seller / Access to professional and commercial rules;

These conditions indicate in particular the following information:

• The means of reproduction and archiving of these conditions
• The legal notice of the site www.artisaland.com
• The general conditions of use of the site www.artisaland.com
• The essential characteristics of the properties offered
• The different steps to follow for the conclusion of the online contract
• The technical means of identifying and correcting errors made during data entry
• The languages offered
• The terms of archiving and access to the contract
• The means of consulting the professional and commercial rules to which the seller intends to comply
• Legal and contractual guarantees
• Delivery times, costs, and terms
• Delivery tracking and the costs of remote communication techniques
• The price
• Payment methods and security methods
• Details on how to exercise the right of withdrawal,
• The duration of the contract and the validity of the cost.

Last updated on 01/12/2022

www.artisaland.com is a service of LE COMPTOIR PARIS SARL

Head office: 44 boulevard Vauban 7818 MONTIGNY LE BRETONNEUX

RCS: 429574809

Email: contact@le-comptoir-paris.fr

It is previously specified that these conditions exclusively govern the internet sales of LE COMPTOIR PARIS.

These conditions apply to all sales made from this site to the exclusion of all other conditions, including those in force for in-store sales.

These general conditions are presented in French.

We operate as a reseller and are not subject to any special professional rules.

1 The different steps to follow for the conclusion of the online contract

1.1 Order

On the Internet: www.artisaland.com

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on "add this product to cart". At any time of your navigation on our site, you can validate your order by clicking on "validate my order".

1.2 Validation of the contract

When you click on "confirm my order", a confirmation message appears. It summarizes all the selected products and options.

You must check in this order form all the information transmitted and in particular all the elements useful for delivery (delivery address, digital code, telephones ...)

If you do not have to modify the form, then you must read these conditions. If you accept them, you must tick the box "I have read the general conditions of sale and I accept them without reservation".

To proceed with your order, you must click on "pay my order".

After payment on our secure server (see "payment"), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.

1.3 Technical means of identifying and correcting errors

You have the option to identify and correct any errors made when entering your data at any time. When you notice an error after the conclusion of the contract, you must contact us (click here to access the "contact us" section)

Nous ne pouvons pas être tenu pour responsable en cas d'erreurs de livraisons dues à des erreurs commises par le client.

2. The procedures for archiving and access to the contract

We will archive contracts, purchase orders, and invoices on a reliable and durable medium.

You have a right of communication to these documents for orders of an amount greater than or equal to 200 €.

3. Legal and contractual guarantees

3.1 Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in terms of hidden defects (available in Appendix 1 at the end of these general conditions), we will refund, repair or exchange any product apparently defective, damaged or damaged or not corresponding to your order.

We will also reimburse you for all return costs upon presentation of supporting documents.

The customer is obliged to return the products to us in the condition received with all the elements within 48 hours (flashing acting as the return date), otherwise, no refund can be made.

Nb: Our intention is not to call into question the benefit of legal guarantees.

3.2 Contractual guarantees

Products purchased on www.artisaland.com may give entitlement to a contractual guarantee. Various contractual guarantees are offered on the product page. To subscribe to these guarantees, you must add them to your cart.

In case of a problem or breakdown, you can contact us to know the steps to follow.

You must keep your purchase invoice to benefit from your contractual warranty.

3.3 Liability

We do everything we can to satisfy you. We are responsible for the proper execution of these general conditions However, our responsibility can not be engaged because of a fortuitous event, a case of force majeure, the unforeseeable and insurmountable fact of a third party to the contract, or because of the non-compliance of the product with foreign legislation in case of delivery in a country other than France.

4. Delivery times, costs, and terms

4.1 Terms of delivery

We will deliver the products to the address indicated in the order form.

4.2 Delivery time

We will deliver to you no later than the date indicated in the confirmation message of your order.

In case of a delay in delivery, we will inform you by e-mail as soon as possible and we will propose a new date.

In case of unavailability of the ordered product, we will inform you as soon as possible.

4.3 Delivery costs

The delivery operator is chosen by the customer at the time of the order. The price displayed corresponds to the amount charged to us. We do not take any margin on delivery costs.

4.4 Delivery tracking

You can contact us by email for any questions relating to your delivery.

5. The price

The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order.

If you request a delivery outside French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination.

The payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.

6. Payment methods and means of security

Your payment is cashed during the validation of the order

6.1 Payment methods

You have several payment methods to pay for your purchases on www.artisaland.com

- Either by credit card or by PayPal

Payment is made on the secure banking servers of our bank, Société Générale. This implies that no banking information about you passes through our site.

Payment by credit card is therefore perfectly secure; Your order will be recorded and validated upon acceptance of payment by the bank you have chosen.

- Either by PayPal:

With PayPal, your financial information is never shared with www.artisaland.com. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.

6.2 Security

Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by Société Générale which returns an authorization number to us.

7. Satisfied or refunded: how to exercise the right of withdrawal

In accordance with the legal provisions, within 14 days of receipt of your product, you can exercise your right of withdrawal. You do not have to justify reasons or pay a penalty. With the exception of the return costs, which remain your responsibility, we will refund all sums paid no later than 30 days after your withdrawal.

On our proposal, you can also opt for another refund method.

Products must be returned to us in their original condition, in the case of clothing/fabrics, they must not have been worn.

In accordance with the legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the particular specifications of the consumer or on audio, video, or computer software recordings unsealed by the customer

8. The duration of the contract and the validity of the price.

The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products for sale on www.artisaland.com.

The products remain the sole property of LE COMPTOIR PARIS until full receipt of the price by LE COMPTOIR PARIS.

Our price offers are only valid within the double limit of the period of validity of the offer concerned and the available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order

9. Applicable Legislation / Jurisdiction

These conditions are subject to French law.

In the event of a dispute on the substance or on the form, the French courts will have sole jurisdiction.

10. Contact us / after-sales service

If you wish to contact, our customer service to follow the execution of an order, to exercise your right of withdrawal, or to play the guarantee contact us by email at contact@le-comptoir-paris.fr

11. Intellectual Property

Les photos, vidéos et autres supports illustrants les produits sont la propriété exclusive de LE COMPTOIR PARIS et ne peuvent pas être utilisées sans son autorisation

12. Personal information

We collect your personal information for the management of your orders and the follow-up of our commercial relations. They can be retransmitted to our partners exclusively for the execution of your orders, in accordance with these general conditions

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply send us an email at contact@le-comptoir-paris.fr indicating your surname, first name, email address, address, and if possible your customer reference.